Fintech · AI Agent Development
An AI agent that cut support tickets by 40%
A custom support agent trained on real ticket history — resolving routine account and billing questions before they ever reach a human.
Client — A fintech customer support team
0%
Fewer tickets reaching agents
0/7
Coverage, no added headcount
0/5
Customer satisfaction score
The challenge
Support volume was growing faster than the team could scale, and most incoming tickets were repetitive — password resets, billing questions, and account status checks that didn't need a human.
The solution
We built a custom AI agent trained on the client's own documentation and anonymised ticket history, integrated directly into their existing helpdesk, with clear escalation rules for anything sensitive or ambiguous.
Built with
The results
40% of incoming tickets are now resolved without human involvement.
Average first-response time dropped from 6 hours to under a minute.
The support team redirected the time saved into proactive customer outreach.
"We were sceptical an AI agent could handle financial questions responsibly. Macrohire built in the right guardrails, and it's become the first line of support our customers actually like."
VP of Customer Operations · Fintech Company
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